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Meet Our People

Across the United States, there are more than 2,000 staff and volunteers who make it possible to connect with 211 any time, any day. Whether it's the person who answers the phone when you call, the person who manages the database of programs and services, or the person who ensures the technology is working, the 211 network is made up of compassionate, knowledgeable, dedicated people. 

Woman with headset in workspace.
“Each day I wake up, I tell myself, ‘There’s someone out there who needs you.’ The people that I talk with each day are truly wonderful people who have just fallen on hard times.”
Carla Brimmer
Community Resource Specialist at Nebraska 211, United Way of the Midlands
woman smiling
"Members are always seeking help, you know mom to mom, and I love that I can provide that extra layer with community resources that are available, most that they didn't even know about!"
Dana Catapano
Lead Database Resource Specialist at NJ 211
woman at desk
"I'm here to serve all of Alameda County's communities, with our great resources! I love my job!"
Melvina Jones
Phone Resource Specialist at Eden I&R, serving Alameda County, CA
Man smiling
"What I love about my job is working for an organization that serves tens of thousands of people a year. It's great to be able to impact that many people."
Andrew Holbein
Director of Resources and Data at VIA LINK, serving Southeast Louisiana
woman at computer desk
“I love working for 211 because every day I’m reminded of the importance of a kind voice and a caring heart. I’m fortunate to be a part of a team of compassionate people that work hard to provide hope and connection in our community.”
Chenise Berens
Database Specialist at the Helpline Center, serving South Dakota
Woman with mask
I love what I do, I love the people I work beside and the sense of belonging. I feel like this is the occupation I was born to have in this world and I am lucky to have found it."
Karison Frazier
Manager at West Virginia 211
woman standing
"With every call I get, I try to put myself in their shoes. It's easy for me to do that and get into that mind frame because whatever it is that someone is going to call with, I've likely dealt with in some way."
LaKeta Yearby
Community Connection Specialist at United Way of Greater Atlanta 211
man smiling
"As a leader who embraces change as a vehicle for growth and learning, I love the opportunity to imagine where 211 is going, to invest in community solutions, and to continuously improve leadership, performance, and customer experience."
Will Spencer
Chief Social Enterprise Officer at 211 Broward, serving Broward County, FL
woman with arms out
"I know that I am making a difference in the community. A lot of the people who call us are just looking for some guidance, and I am glad I can be on the other end of the phone to help them in going the right direction."
Katrina Driggers
211 Specialist at Senior Resource Development Agency in Colorado

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