211 is dedicated to supporting those who serve our country, including active members of the U.S. military, members of the National Guard and Reserve, veterans, and their families.
A disabled veteran and father of four called 211 [in Ohio] a few weeks after a Christmas Day fire ravaged the family’s home. Insurance covered the dwelling, but not their possessions, or a place for them to stay while the home was being repaired. By the time they reached us, the family had exhausted not only emergency assistance from the Red Cross, but also their own savings and help from their extended family.
As a Community Resource Navigation Specialist with 211's Help2Vets program, I received the call and listened as the father talked through the family's situation. Sensing his desperation, I urged the father to call the Veteran’s Service Commission for emergency assistance. When I followed up with him and heard that the Commission provided him with rent vouchers and helped him find an apartment for him and his family, I felt an immense sense of relief.
Unfortunately, on moving day, the owners of the apartment complex informed him that they had decided to decline the vouchers and would not allow the family to move in. With their belongings in boxes, the Veterans Service Commission closed for the day, and no place to go, the father reached back out to 211.
This time, I was able to connect him with the Veteran’s Administration, which was able to provide the family with the emergency hotel accommodations until a more permanent solution could be found. I continued to follow-up with him, and, with further assistance from the Commission, he was able to move his family into an apartment (with six months' rent covered) while their home was repaired.
-Community Resource Navigation Specialist, 211 Ohio
We are here to help you navigate the extensive benefits and services available to you, including health care support, financial assistance and counseling, legal assistance, and educational support. We can put you in touch with agencies that can help you and your family relocate to a new city or a new home, cope with the stress and logistics of a deployment, or transition back into civilian life.
211 also offers information on home loans, job training, employment assistance and career counseling, veterans benefits, childcare, and financial advice and planning. We can connect you and your loved ones with support groups that help manage the emotional challenges associated with military service. Our confidential services can help you find resources to combat homelessness or locate food service programs in your area if you or your family doesn’t have enough to eat. 211 can help you find support for problems with drug and alcohol abuse, assistance in safely leaving domestic violence situations, and PSTD. You served our country; 211 is here to serve you. We are grateful for your service to our country, and we are proud to be a safe and confidential resource for you any time of the day or night.