About 211

211 is the most comprehensive source of locally curated social services information in the U.S. and most of Canada.

We are the boots on the ground, the local experts who make finding help easier. Our teams of compassionate, highly trained specialists are available 24/7 to help you access the best local resources and services to address any need.

Call, text, or chat with your local 211 to speak with a community resource specialist in your area who will help you find services and resources that are available to you. You’ll find help with:

  • supplemental food and nutrition programs
  • shelter and housing options and utilities assistance
  • emergency information and disaster relief
  • employment and education opportunities
  • services for veterans
  • health care, vaccination and health epidemic information
  • addiction prevention and rehabilitation programs
  • reentry help for ex-offenders
  • support groups for individuals with mental illnesses or special needs
  • a safe, confidential path out of physical and/or emotional domestic abuse

211 is committed to being the first, most essential resource to anyone who needs help. We help thousands of people overcome barriers and address challenges every day. 


2018 211 Impact

In 2018, 211s across the U.S. made more than 12.8 million connections to help

Referrals were most often made for housing or utilities assistance; physical or mental health services; assistance finding and obtaining employment; and services to address and prevent homelessness. The 211 network also answers dozens of crisis hotlines, including the National Suicide Prevention Lifeline. 

As of 2019, 211 is available to 94.6% of the U.S. population

To access information about 211 in Canada, please visit www.211.ca.


United Way and 211

United Way is committed to the vital service 211s provide to their communities every day. In fact, the United Way of Greater Atlanta was the first organization to make information and referral services accessible using the 211 dialing code in 1997. In 2000, United Ways, in partnership with the Alliance for Information and Referral Systems and other non-profit organizations operating helplines, successfully lobbied the FCC to make 211 a dedicated number for people in need of local information and resources. Today, United Ways operate or provide funding for over 70% of 211 centers. United Way fights for the health, education, and financial stability of every person in every community, leveraging and promoting 211 as a critical partner in its work.